Big brands can be inept at defusing blog storms over recalls (Washington Post)
In the past few days, we’ve seen product recalls for more than 1.5 million General Motors and Nissan automobiles for, respectively, faulty power steering and defective brakes. Closer to home, 1,000 “climate control” footrests, made by company based in Itasca, Ill., called Fellowes, were taken out…
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